Mailserver subfolders not shown on iPhone mail app

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Level 1

21 points

Mailserver subfolders not shown on iPhone mail app

iPhone 14 pro max ios 17.1.2

I configured a mail account in Exchange mode (however provider mailserver has nothing to do with Microsoft or Microsoft account)

All works fine but mail subfolder are not shown on iPhone mail app.

Sync is configured in Push mode, and into Push configuration , desired subfolders ARE SHOWN and ticked !

I rebooted iPhone, deleted and riconfigured mail account, deleted and riconfigured mail account IN IMAP MODE, nothing , no way to make app to create/display subfolder.

Of course, all is displayed correctly in other non-Apple devices, other mail browsers, including Outlook itself, linux appliances etc.

Any further serious suggestions other than "restart your phone" or " reconfigure your account" ??

Thank you

Posted on Jan 9, 2024 3:24 AM

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Answer 1

Top-ranking reply

Fred_tv Author

Level 1

21 points

Jan 9, 2024 9:10 AM in response to SravanKrA

Thank you for suggestion , already tried all of these without success.

Anyway I got it working casually this way :

In mail app I added a new arbitrary mailbox (folder) into wanted account (app->top right "edit") , saved, et voila' , the desired undisplayed folders came out .

Then I removed the extra folder manually created.

Hope this helps...

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Answer 2

SravanKrA

Level 10

432,584 points

Jan 9, 2024 5:04 AM in response to Fred_tv

Remove your email account and set it up again

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.

If you can't receive email on your iPhone, iPad, or iPod touch ...

If you can't send an email on your iPhone, iPad or iPod touch

When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ...
Make sure your device is connected to the Internet.
Check with your email service provider to find out if there's a service outage.

More items...•

If you can't send an email on your iPhone, iPad or iPod touch ...

Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you

You may have enabled two step verification on Google --> Sign in with App Passwords - Google Account Help

You may have enabled Authenticator for Yahoo --> Generate and manage third-party app passwords | Yahoo Help

You may have enbled 2-step verification for Outlook --> Manage app passwords for two-step verification

You may have activate 2-step verification for Aol --> Create and manage third-party app passwords - AOL Help

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Mailserver subfolders not shown on iPhone mail app

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