no voice with hearing aids

Hi nhdac,

welcome to the Apple (user-to-user) Community!

Re: "no voice with hearing aids" : "regularly people on the other end say they can't hear me" : "Looking for a fix"

You may want to check that "mute" is not accidentally on during a phone call:

See: Apple support's article: While on a call on iPhone - Apple Support

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Seems you may need to adjust the iPhone settings, and set the microphone volume for your hearing devices.

There are a few ways you can access the settings"

• In Settings: Go to Settings  > Accessibility > Hearing Devices > MFi Hearing Devices.
• By triple-clicking a button: With Accessibility Shortcut if you’ve set it up.
• In Control Center: Tap . (If you don’t see , you can add it to Control Center.)

• On the Lock Screen: Go to Settings > Accessibility > Hearing Devices > MFi Hearing Devices, then turn on Control on Lock Screen.

From the Lock Screen, you can do the following:

• • Check battery status.
  • Adjust ambient microphone volume and equalization.
  • Choose which hearing device (left, right, or both) receives streaming audio.
  • Control Live Listen.
  • Choose whether phone and media audio are routed to the hearing device.
  • Choose to play ringtones through the hearing device.

Above info. comes from the complete article: How to: Use hearing devices with iPhone - Apple Support

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If needed: Clear the microphones

1. 1. Remove any screen protectors, films, or cases from your iPhone.
   2. Clear any debris from the openings of your iPhone.

All the best :-)

Thank you kindly for taking the time to reply, Ffarab, and to let us know your experience.

Sorry but that wasn’t helpful. It is an issue beyond the regular setup issues. Had it checked at the apple

store and they are stymied as are the audiologists.