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Alexuswgragg Author

Level 1

4 points

Locked Apple Pay account

I tried to verify my account but my I’d has different addresses than where I actually live how do I go about verification to get my account unlocked

iPhone 11 Pro, iOS 16

Posted on Jan 9, 2024 5:03 PM

Top-ranking reply

Jeff Donald

Community+ 2026

Level 9

64,108 points

Posted on Jan 9, 2024 5:05 PM

It’s not Apple Pay that is restricted, it’s your Apple Cash account. Please review the support article I linked to below.

If your Apple Cash account is restricted or locked

Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE

https://applecash.greendot.com/termsconditions/

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Locked Apple Pay account

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