M1 Max MBP & HP 120W G4 TB4 Dock random black screen issue

I have two monitors connected to the HP G4 dock. The dock supposedly supports 4 x 4k60Hz monitors when connected to a TB4 Windows PC. It can still support two 4K external screens for Mac, one monitor connects to the HDMI port and the other one connects to the TB4 daisy chain port.


I've recently upgraded the firmware of the G4 dock, and the HDMI port screen started to black screen randomly after the upgrade. The screen turns black for a few seconds and then the signal comes back automatically. I have no idea whether the issue is on the Mac side or the dock side. Please reply if you're having the same problem with your dock.

Windows, Windows 10

Posted on Jan 11, 2024 7:40 PM

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4 replies

Jul 20, 2024 4:28 PM in response to Marcus_Peng

The most frequent issue with display is that the CABLEs required for error-free support of high end displays are constrained, but the sellers of those displays do not bother to tell you that. The cables 'shipped in the box' are often 'lowest bidder' cables, just good enough to keep you from returning the display the same day.


HDMI cables you want for HDMI-only Displays (higher resolutions than 720p TV sets) are marked as Certified with an anti-counterfeiting tag and are labeled:


"Premium High Speed HDMI cable" or that + "with Ethernet" --OR--

"Ultra High Speed HDMI cable" or that + "48G"


Cables with No Certification tags are good for your standard 720p TV set, and not much more.


HDMI was invented for HD TV sets. it works great at its original resolution of 720i or 720p. At higher resolutions, it quickly develops issues that are complex to solve, and the cables and adapters required to solve are NOT intuitive.

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M1 Max MBP & HP 120W G4 TB4 Dock random black screen issue

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