User profile for user: kllent369
kllent369 Author
User level: Level 1
4 points

iPhone won’t respond to touch after update

I have an iPhone 15 which I got in November. It did an automatic update last night, not sure exactly which on but it was 17 something. Anyway, now it won’t respond to touch on the screen. I’ve tried to reset it multiple times without that fixing the issue. I’ve seen this same issue posted numerous times on this forum, but does anyone have a reliable fix to this?


My snooze keeps going off and the phone will respond to the volume buttons but not the screen. I can see an incoming phone call, and the volume buttons will respond to the phone ringing but again I can’t answer it as the touch screen is no longer working. Everything was fine until last night’s update. Any help is appreciated. Thank you.

Posted on Jan 12, 2024 5:22 AM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
211,490 points

Posted on Jan 12, 2024 5:27 AM

Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these specific gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue still persists, since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
211,490 points

Jan 12, 2024 5:27 AM in response to kllent369

Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these specific gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue still persists, since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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iPhone won’t respond to touch after update

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