Is it possible that my MacBook Pro is causing slow internet speeds?

I usually get speeds from 700-900 Mbps down and 20ish Mbps up. I use Comcast/Xfinity. Around the Christmas holiday I started noticing what looked like my speeds be throttled. I assume Xfinity, however, I've been trouble shooting on my own and with them for a while and I am not sure if it's the Xfinity service or maybe my MacBook. I've never had an issue that points to Mac. But I did recently update to Sonoma 14.2.1 and it does coincide with this issue.


I have done all of the basic trouble shooting (unplugging the modem/gateway, the router, shutting down all devices etc.). I did all of those steps again with them on a call with an agent. They are going to send a tech out but I'd like to rule out this having anything to do with my devices. I am using my Mac mini to connect to the gateway directly (my MacBook Pro does not have an ethernet port) via ethernet. Whether I am plugged directly into the gateway or if I am on WiFi my speeds are equally slow. I was getting 90ish down earlier and if I test right now I'm only getting 9. Ugh. This is probably not a Mac thing but I wanted to get opinions from this discussion board so I can rule them out. I only have Apple devices, 3 laptops, Mac mini, Apple TVs, iPhone's etc. So I don't have a way to test on a non-Apple device. (My son does have a Chromebook however, it does not have an ethernet port either.)


Is it possible that my speeds are being slowed by my devices? Any troubleshooting advice that I haven't already tried?


MacBook Pro

2.6 GHz 6-core intel core i7

16 GB 2667 MHz DDR4

macOS Sonoma 14.2.2


TIA


Posted on Jan 16, 2024 3:46 PM

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Posted on Jan 16, 2024 4:33 PM

if your get very similar speeds on Ethernet And Wi-Fi chances are you actually did two tests on Wi-Fi.


Packets going to the Internet are sent using the TOPMOST, working interface shown in system preferences > network. Unless Ethernet is TOPMOST, you are not using it for your internet connection.


To get ethernet to the TOP, use the gear icon under the interfaces list and select 'Set service Order', then drag Ethernet topmost. When its cable is not plugged in, it will be not working and passed by and Wi-fi will be used instead.

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Jan 16, 2024 4:33 PM in response to Pearljamluvr

if your get very similar speeds on Ethernet And Wi-Fi chances are you actually did two tests on Wi-Fi.


Packets going to the Internet are sent using the TOPMOST, working interface shown in system preferences > network. Unless Ethernet is TOPMOST, you are not using it for your internet connection.


To get ethernet to the TOP, use the gear icon under the interfaces list and select 'Set service Order', then drag Ethernet topmost. When its cable is not plugged in, it will be not working and passed by and Wi-fi will be used instead.

Jan 18, 2024 8:45 AM in response to Grant Bennet-Alder

I ran a speedtest on my husband's MacBook Pro that he had not updated to the latest OS. The speeds are in the 500+ as they usually are. This tells me this must be an OS issue. I tested my smart tv's, iPhones, and other devices as well and they are at the proper speeds. This is only happening on my MacBook Pro and my Mac mini which I updated recently to 14.2.1.


Will I need to back up, erase and install the past version?



Jan 17, 2024 7:49 AM in response to Pearljamluvr

staying with Ethernet for a while longer (because it does not have the complexities of Radio broadcast in your Network neighborhood) I want to ask about your Ethernet cables.


Please inspect all your Ethernet cables (mini to Router and if appropriate router to gateway.) Look through the clear end of each cable and check for EIGHT wires present, not just FOUR wires present.

...

Jan 17, 2024 4:19 PM in response to Pearljamluvr

There are many different areas to probe to get the the bottom of this. I recommend you press on with investigating.


MacOS does not install older over newer. To go back, you need to have Trusted recent Backups, and completely ERASE your drive. Then any version of MacOS can be installed, and your files can be migrated from your backups. Straightforward but tedious.


Items that could be causing slowdowns:

Ethernet speed.

wi-fi speed.

background tasks eating too many resources and slowing your computer.

too many file-sync ing apps or the wrong ones

non-Apple File systems on external drives slowing file access down.


One inexpensive test that can be done is to restart and run in safe mode, and run your speed test from safe mode. This eliminates/implicates added software as potential causes.

Jan 18, 2024 9:01 AM in response to Pearljamluvr

802.11ac MCS 2 NSS 3 80 MHz tops out at 290+ Mbps, so you’re getting what that configuration provides.


Given you have a Mac, consider acquiring WiFi Explorer or a similar app and viewing the local Wi-Fi activity.


What’s the Wi-Fi router box here? That it’s serving up 802.11ac implies either it or the client is old. Check its firmware, too.


An EtreCheck of the configuration is probably next, before a re-install.

Jan 16, 2024 6:35 PM in response to Pearljamluvr

when using Ethernet, are you getting anywhere near the advertised speeds you pay for?


if you are, but WiFi is remarkably slower, we can look at your "network neighborhood' and see what might be going on there.


hold the Option key while you click on the Wi-Fi icon on the menubar. You gets a snapshot of current conditions like this older one. Screenshot, photograph, air transcribe the values and post back here for analysis.


Jan 17, 2024 7:55 AM in response to Grant Bennet-Alder

the reason I am asking has to do with a physical performance step in Ethernet cables. Cables with FOUR wires can use BaseBand signaling, where one wiggle in voltage is seen as one Bit. These cables work fine up to 100 M bits/sec speeds, but NOT faster. (you are seeing an artificial limit at just under 100.)


to run faster, a modulated signal with much more complex patterns and multiple bits per signaling interval is used. It requires much more cable bandwidth, and will not run unless all EIGHT wires are present, and connected to the gold-colored contacts.



Jan 17, 2024 4:53 PM in response to Pearljamluvr

about the Wi-Fi snapshot you posted, not sure which Mac its from:


You have marginal Raw signal (RSSI) of -71, where any worse means you Mac gives up and looks for another network to join. (the scale is reversed, where -40 is right beside your Router, and -75 is completely unusable.)


Noise of -87 is acceptable, but could indicate your neighbors are using adjacent channels. -95 is really good.


Your transmit rate of 292 says that speed restrictions are not being caused by Wi-fi Hardware, because you are running faster than your reported Internet speed test speeds.

Jan 16, 2024 6:58 PM in response to Grant Bennet-Alder

Oh I see. That's interesting and I wasn't aware of that. Here's a screenshot of my network settings as well as the service order.




Right now I am plugged into the gateway/modem via ethernet cat5.


I ran a new test on speedtest.net and got in the 90's again. I also went to the Xfinity site and ran their speed test and got the same results. :( It may be an issue with the gateway/modem. However, I would assume if there was anything wrong with the hardware it wouldn't work at all, rather than just giving me lower speeds.



Jan 17, 2024 8:48 AM in response to Grant Bennet-Alder

I checked my cords and they are clean.


Is it possible that this has anything to do with running the new OS update? That is the only thing I changed in all of my config. Also prior to this happening I was able to get ~800 daily. Is there anything else that would cause this? An Xfinity tech is coming out today but I'm hoping to fix it before that. At the very least I want to rule out my Mac's as an issue. Do you feel like it's safe to say that my hardware is not the problem? Or that the update hasn't affected this?


Jan 17, 2024 12:57 PM in response to Grant Bennet-Alder

Ok, I deleted the VPN and still at the same speeds.


Also the Xfinity tech just left and ruled out any issues with the connection or the gateway. If I test on my phone I am getting 400+. For some reason it's my Mac mini and MacBook Pro that are below 100. The only thing I have changed is updating the OS to 14.2.1.


Is there a way to go back to the old OS and test that? I can't see it being anything else.


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Is it possible that my MacBook Pro is causing slow internet speeds?

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