I’ve subscripted an app accidentally, it shows only one invoice (and only one subscription shown when I requesting for a refund via reportaproblem) but my bank balance was deducted twice, how should I reach out to the customer service or live chat to look into this matter?
thanks in advance
iPhone 14 Pro Max, iOS 17
check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."
Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you don't recognize a charge - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.
If you need further assistance contact Apple; start here --> Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006
check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."
Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you don't recognize a charge - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.
If you need further assistance contact Apple; start here --> Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006
App subscription double charged
