Pro Apps Bundle Verification Code NOT received after 9 working days

I have been calling customer service for 3 separate occasions and the only answered I got is that this issue has been escalated. I was also told that I should get my verification app for the next 1-2days which apparently still never happens. I'm getting so disappointed why it's taking this too long for a supposed online transaction to be fulfilled. Where in fact it was clearly stated in the website that items will be delivered within 1-3 business days. I'm really hoping to get this resolve asap.

Posted on Jan 18, 2024 7:21 AM

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Posted on Jan 18, 2024 9:47 AM

never mind I was just stupid, they'll send an email with the password to a pdf, if it hasn't come after a week just flag it with the online chat, my guy sorted it out quickly I just didn't realise the second one titled Apple Distribution International Limited Apple License Agreement had the download codes in them at the bottom, which you just redeem in the App Store. Hopefully it gets sorted for you!

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Jan 18, 2024 9:47 AM in response to jonz23

never mind I was just stupid, they'll send an email with the password to a pdf, if it hasn't come after a week just flag it with the online chat, my guy sorted it out quickly I just didn't realise the second one titled Apple Distribution International Limited Apple License Agreement had the download codes in them at the bottom, which you just redeem in the App Store. Hopefully it gets sorted for you!

Jan 26, 2024 7:57 AM in response to jonz23

Yeah so it arrived around 3 days after I called up online support, it appears to be a pretty common issue so I assume they’re getting better at resolving it. Be sure to check your spam and what not, but otherwise just call them up and ask them to take you through any possible steps as I’m sure support will have more info than us. Hope it gets sorted :)

Jan 26, 2024 8:06 AM in response to natewatson

It's been exactly 15 business today and haven't got any resolve. I've been in touched to their customer support and was escalated to their Case Manager telling the same speech of under process, verification has been generated and will be sending within 1-2 days via email and yet again and again no apparent resolution has been reached.

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Pro Apps Bundle Verification Code NOT received after 9 working days

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