Card info won’t update

my card info wanted to update so I put in my 3 digit code as usual. Every so often it wants this little code refreshed. But when I did it said declined. And add new payment. Mind you my card is still valid nothing wrong with it. And all the info was put in correctly. So I tried again. Same issue. So I tried to add a new payment. It says to update my old payments methods first and won’t let me add a new one. So I tried updating my valid not expired card again. Same issue. So I long into the Apple website directly to try updating it there. When I click payments it says page unavailable please try again later. Now I’m just stuck in the perpetual cycle of not being able to update, add, or do anything to have some sort of payment method on Apple.

iPhone 6 Plus, iOS 12

Posted on Jan 18, 2024 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2024 12:23 AM

Try doing it directly in your account details on an Apple device.


On a Mac;

Open the System Settings app (in the Apple menu)

Chose your Apple ID

Choose Payment & Shipping

Update your current payment method or add a new payment method to your account details.


On an iOS device;

Open the Settings app

Chose your Apple ID

Choose Payment & Shipping

Update your current payment method or add a new payment method to your account details.


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Jan 19, 2024 12:23 AM in response to Stardust360

Try doing it directly in your account details on an Apple device.


On a Mac;

Open the System Settings app (in the Apple menu)

Chose your Apple ID

Choose Payment & Shipping

Update your current payment method or add a new payment method to your account details.


On an iOS device;

Open the Settings app

Chose your Apple ID

Choose Payment & Shipping

Update your current payment method or add a new payment method to your account details.


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Card info won’t update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.