Cannot get rid of "Update Payment Details" in settings on iPad and iPhone

Question

Level 1

4 points

Cannot get rid of "Update Payment Details" in settings on iPad and iPhone

I subscribed to iCloud+ for 1 month, 2 years ago then went back to standard 5GB free option. However since that time I have continuously been getting "Update Payment Details" message on both devices. I have logged out on both devices then shut down and restarted, but the message comes back within minutes. There is no payment option linked to my account and it is staying that way, so why is this message continually appearing when I have no subscriptions requiring any payment and I do not purchase anything from the App Store???

iPhone 8 Plus, iOS 16

Posted on Jan 18, 2024 10:53 PM

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Answer 1

Jan 23, 2024 11:04 PM in response to CorinnaR

You should contact the official Apple Support directly about that. Only they can look into your personal data, to find the reason for this issue.

Use this link as a start:

Subscription and Billing - Apple Support

Or give them a call by selecting the phone number for your region from this Apple page:

Contact Apple for support and service - Apple Support

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Answer 2

Jan 18, 2024 11:47 PM in response to CorinnaR

Did you make sure that your payment method is set to "None" and that your billing/delivery address is filled in?

Remove a payment method from your Apple ID - Apple Support

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Answer 3

ZintainUSA

Level 5

6,719 points

Jan 19, 2024 1:14 AM in response to CorinnaR

Are you totally sure that you didn’t have any other things that try to get payments, or that you don’t have an App that you bought that didn’t go through? Usually when you see this, that’s because something that is trying to charge isn’t able to go through and you will not be able to download anything through the store or get rid of that message until you put a payment method in place to allow that charge to complete.

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Answer 4

CorinnaR Author

Level 1

4 points

Jan 19, 2024 10:54 PM in response to ZintainUSA

@ZintainUSA

My iPhone is set up so I don't make purchases, a credit card was added to pay the massive $4.99 for a months worth of iCloud+, the subscription was cancelled within that month and the Credit Card details removed.

I trust Apple with my financial details about as far as I can kick them, so to answer your question there are no outstanding payments.

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Answer 5

Jan 20, 2024 7:20 AM in response to CorinnaR

I do add Apple ID balance by using Apple Gift Cards to pay for my Apple subscriptions and services like iCloud.

So I have control over all payments made to Apple.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

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Answer 6

CorinnaR Author

Level 1

4 points

Jan 23, 2024 6:16 PM in response to Ingo2711

@Ingo2711

Payment method is definitely set to "None" and Billing Address is filled in.

I note when searching that this particular problem is an issue for a multitude of iPhone users, but Apple doesn't want to know about it. I guess it is in their too hard basket...

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Cannot get rid of "Update Payment Details" in settings on iPad and iPhone

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