My Lock Screen keeps turning black


My Lock Screen keeps changing from my set picture to black. If I turn my phone off and on it goes back to my picture then randomly turns black. The same thing happened for my background screen.

iPhone 13 Pro Max

Posted on Jan 20, 2024 10:08 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2024 10:19 AM

Hello,


Sorry to hear that you're experiencing this issue!


Using the Photos app to set your wallpaper could lead to this issue, so if you've been setting your wallpaper through there, try using the Settings app: Change your iPhone wallpaper - Apple Support (Here's an article from OSX Daily with more information about this: https://osxdaily.com/2023/01/14/fix-wallpaper-showing-as-black-screen-on-iphone-or-ipad/)


If that doesn't resolve it (or if it doesn't apply to your situation) Make sure that your iPhone is updated: Update your iPhone or iPad - Apple Support


If neither of those things work, you may want to try reaching out to Apple Support: Official Apple Support


Cheers!

-Dallen






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Question marked as Top-ranking reply

Jan 20, 2024 10:19 AM in response to cantgetitrightintx

Hello,


Sorry to hear that you're experiencing this issue!


Using the Photos app to set your wallpaper could lead to this issue, so if you've been setting your wallpaper through there, try using the Settings app: Change your iPhone wallpaper - Apple Support (Here's an article from OSX Daily with more information about this: https://osxdaily.com/2023/01/14/fix-wallpaper-showing-as-black-screen-on-iphone-or-ipad/)


If that doesn't resolve it (or if it doesn't apply to your situation) Make sure that your iPhone is updated: Update your iPhone or iPad - Apple Support


If neither of those things work, you may want to try reaching out to Apple Support: Official Apple Support


Cheers!

-Dallen






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My Lock Screen keeps turning black

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