Virus

My phone and I’ve received email from Apple I have virus, unsure how verification of the virus or if it’s Apple telling me this. How do I clean my phone without loosing my personal pic or items

Posted on Jan 21, 2024 6:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2024 6:34 AM

There are NO known virus for iPhone and all such messages are SCAM's to try to get you to buy something you don't need and won't work. Ignore any such message. They do NOT come from Apple. NEVER provide any response or click on any links.


Read this --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


3 replies
Question marked as Top-ranking reply

Jan 21, 2024 6:34 AM in response to Chzhead4

There are NO known virus for iPhone and all such messages are SCAM's to try to get you to buy something you don't need and won't work. Ignore any such message. They do NOT come from Apple. NEVER provide any response or click on any links.


Read this --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Jan 21, 2024 6:35 AM in response to Chzhead4

Your phone does not have a virus.


The email is a scam. Apple did not send you the message. You know this because Apple will never send an email or message like this.


The scam is trying to trick you into tapping on a link that will try to sell you absolutely worthless software that will do nothing to help your phone......or worse......try to steal personal information from your phone.


Never tap or clink in a message like this. Delete the message so you can get back to work.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Virus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.