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Can no longer update iPhone via iTunes, can't download software because of a network problem

I can no longer update my iPhone via iTunes on a iPhone/computer combo that was previously working fine. When I hook up my phone I get a message via iTunes that "A software update is required to connect the iPhone" but when I click "Install" I immediately get the message "Installation failed - Cannot download the software because of a network problem." Details below, not even sure why iTunes is telling me a software update is needed since (according to my phone) the software is up to date.


Mac Mini running macOS High Sierra 10.13 and iTunes 12.8.2.3 (apparently the only iTunes version I can run since 12.8.1 requires macOS 10.10.5 or earlier and iTunes 12.8.3 requires macOS 10.13.6 or later). The Mac Mini is definitely online (tried airport and ethernet).


iPhone 12 mini running iOS version 17.2.1 (again, the phone tells iOS is up to date).


I can still access the phone's photos as normal with Apple Photos, but cannot seem to update the music library through iTunes without this software update that will not install. I still have an old 160GB iPod Classic (software version 2.0.4) that updates fine with the same iTunes library.

iPhone 12 mini, iOS 15

Posted on Jan 21, 2024 7:13 AM

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Jan 28, 2024 6:46 PM in response to amartray

I have the same issue. I have High Sierra 13.6.3 installed on a Mid 2010 Mac Mini. (The support pages on not connecting say these meet the requirements).  After being unable to connect my iPad 9th gen,  which is

running iOS 17.3 now, I tried all the suggestions on the support site for iPad not connecting, including an update to newest iTunes by download from the App Store.

 


I installed iTunes 12.8.3.1 successfully. Same problem as you, need a software update, then got the message "Installation failed- Cannot download the software because of a network problem.", It is not clear whose software need an update, the Mac or iPad. The iPad says it's up to date iOS 17.3. And the Mac Mini is updated as high as it can go on a mid2010 mini.  So it is a mystery.

 


Next someone suggested I try Recovery mode where you connect the iPad by cable and initiate Recovery Mode and click Update to see if that would work. (to see how,  do a search for iPad Recovery Mode)

 


Worked OK at start when I press Update, but then get similar message that a software update is needed, then original ""Installation failed - Cannot download the software because of a network problem." comes up. See pic below, if this site lets us paste?

 

I have older devices that are running iOS 15 that work fine with the new iTunes as far as backup, and

connection is same as always.  As you noted,  my Photos connect properly still so the two are communicating if only partially.


So there is a definite issue now trying to use iTunes to connect to iOS devices running iOS 17.3, and all efforts to

bypass that error seem to fail.

 


Any help would be appreciated. I have always used my Mac to backup all our Apple devices, please don't tell me I have switch everything over Win 10  iTunes. I have iTunes  ver 12.13.1.3 now in my home computer running Win 10, and tried it, it does connect to the iPad 9th with no errors, unlike on Mac.

 


 


 




Can no longer update iPhone via iTunes, can't download software because of a network problem

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