Fraudulent Apple Charges

please is there anyone at Apple who can help me I seem to have gone as far as I can with a claim. but I need further help

I was charged 2thousand dollars 499.49 five times I called the bank and they said they were apple charges. I called and made a claim and then waited mean time closing my card and banking info. I received a message the the money was not refundable?? I put it through again and the same answer came back I called was disconnected and talked to a few people. and one put me on hold and spoke to a supervisor. they said that they would refund one of the five charges. but not the others because I had put them through claims too many times. I was unaware of this rule and my claim is legitimate. I am older I do not have I phone Apple Pay and do not indulge in social media much hardly ever . I can't pay my rent. I have had the worst time of thing. and am at the mercy of apple is there someone who can look into this and see I had no idea I could only send a claim in a few times the that's it. please I need help if you can help id be forever grateful

[Re-titled by Moderator]