Apple Event: May 7th at 7 am PT

Related Article: About the security content of iOS 17.3 and iPadOS 17.3

Why I can not update my iPhone to iOS 17.3

i already download the update but can not install. Error of connection failed even I have wifi connection

Posted on Jan 22, 2024 11:53 PM

Reply
Question marked as Best reply

Posted on Jan 31, 2024 12:17 PM

I’m having this issue too. Trying to update after a fresh re-download and l get the error:


”Unable to Install Update

An error occurred installing iPadOS 17.3.”


I’ve restarted and cleared up lots of space on the iPad too.


I’m not sure what to try now. I currently have version 15.6.1 installed.

23 replies

Jan 22, 2024 11:57 PM in response to keang16

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try to Forget the WiFi network and add it again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable




Feb 27, 2024 12:19 AM in response to keang16

Peculiar this one! 17.1.3 failed to update 3 times overnight on auto updates. I tried to update 3 times manually and go that totally unhelpful error message.

I looked on apple and checked my ipad model supported this update - yes

I visited this forum and checked all the answers - checked I had enough memory available - yes plenty

Went and tried the update again and miraculously it worked!!!

Totally bizarre - I didn’t change a thing.

So hopefully if you had this problem, a visit to this forum fixed it by magic - did for me anyway - good luck.

Mar 29, 2024 11:11 AM in response to SharissaTaju

iPadOS 17.4.1 has been released. Can't you download that version as well? If so, you might want to remove the update file and try to download the update again


  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update.



If this is not working please refer to this user tip I wrote about updating your iPhone (but also eligible for iPads) to get further reference


Updating/upgrading your iPhone - Apple Community



Mar 3, 2024 6:40 AM in response to RobertMIV

RobertMIV wrote:

I’ve done everything. Plenty memory, have hard reset at least 3 times and still get the same error. VPN doesn’t work, same issue. Is this known issue that Apple is working on or what’s the deal?

If you have a VPN on your iPhone, at a minimum, turn it off. Better yet, unless you are required to have a VPN for a school or employer, DUMP THE VPN. VPN on iPhone is completely unnecessary and can cause issues with updates, etc. You don't need one at all.

Why I can not update my iPhone to iOS 17.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.