Unavailable Serial Number on late 2012 iMac

I purchased a second hand late 2012 iMac and while I was removing the screen to replace the hard drive I dropped the screen and the the connection on the board broke off. I have purchased a second hand Logic board from a business on eBay but once I have put everything back together I am getting 'Serial Number Unavailable' I can see the Hardware UUID.

I have tried using the command prompt that is said to show the boards serial number, but unfortunately It does not show it.


is it possible to to find the serial number of the new board some other way?


any help would be really appreciated

Thanks

iMac 27″, macOS 10.15

Posted on Jan 24, 2024 6:08 AM

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7 replies

Jan 24, 2024 2:26 PM in response to macuser165

When the logic board is replace by an authorized shop, that shop tech should have the tools needed to pair that logic board to the computer and burn the serial number into the firmware (?). When the logic board is user replaced, this doesn't happen.


It's really of little consequence unless one wants to get official support from Apple. Of course doing a logic board swap yourself certainly voids a warranty. In your case the machine is looong out of warranty status.


And, as Mal-S has posted, the serial number of the iMac is printed on the underside of the stand. Any logic board serial number would be printed somewhere on the board itself.

Jan 24, 2024 6:03 PM in response to macuser165

I believe a new board that would be properly installed by a repair tech could be initialized to correctly display the Mac's serial number. This is not a function of reinstalling macOS, so is not the fix for this.


If this is the same part number as was originally assembled into the Mac, then there should be no problem operationally. After all, it's the logic board that controls everything else with instruction from the OS.


Given your concerns about the serial number and the apparent failure of some apps to install, It sounds to me like this board may be faulty. It did come from another, reclaimed Mac, the back story of which you do not know.

Contact the seller and ask if you can exchange for a replacement.


I hope you aren't spending good money on this iMac in hopes of continuing to use it as a front line machine. It is woefully outdated and obsolete.

Jan 24, 2024 3:01 PM in response to Mal-S

Thanks for reply.

I know the original serial number is on base but the logic board I purchased on ebay.

I have just done a complete fresh install and the serial number is still 'unavailable'.


I have tried installing some of my previous software but it will not install on this mac either.


How can I change the new logic board and make the mac think I still have the orchard?

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Unavailable Serial Number on late 2012 iMac

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