e to a address that wants a password it won't let me change password I don't know where this this address came from it is a email address and it won't let me forgot password sight

with this address which have never seen won't let me change password for it

Posted on Jan 24, 2024 9:40 AM

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Question marked as Top-ranking reply

Posted on Jan 24, 2024 11:59 AM

If this was a previously used device, provide what you did to set it up initially. Was it reset to Factory Settings?


Also if someone else had logged their Apple ID into your device and downloaded an app, after you put your Apple ID back in, the prompt will continue to come up for the other ID password when attempting to update the app that was downloaded.


A screenshot of the message that comes up prompting for the password may help. You will never be able to change a password that is not yours.

2 replies
Question marked as Top-ranking reply

Jan 24, 2024 11:59 AM in response to wmreel

If this was a previously used device, provide what you did to set it up initially. Was it reset to Factory Settings?


Also if someone else had logged their Apple ID into your device and downloaded an app, after you put your Apple ID back in, the prompt will continue to come up for the other ID password when attempting to update the app that was downloaded.


A screenshot of the message that comes up prompting for the password may help. You will never be able to change a password that is not yours.

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e to a address that wants a password it won't let me change password I don't know where this this address came from it is a email address and it won't let me forgot password sight

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