MacBook Air M1 screen cracking incident
This is not looking for a solution, but rather documenting another case of a cracked display for seemingly no reason. That is to say, trying to reckon with the fact that it’s not “accidental” damage in the sense that user action or negligence is the cause.
Macbook Air M1 purchased March 2022. Single-person house with no kids or pets, no external attachments, falls, undue pressure or force, dings, etc. and nightly placement of laptop into soft case that includes styrofoam lining.
Regular function through evening of 1/10/24 and reopening evening of 1/11/24 revealed a crack on my display screen (close to top-center edge, where screen meets bottom of trackpad). With no visible food, sand, bits of [any other excusable item], I bring it into Apple who ships it for repair (return service acknowledgment confirms no external damage visible).
I was recommended by two Apple employees in-store if I’d purchased w/ Amex initially that accidental protection via them could cover all or a portion of the cost and that they had commonly seen that.
As of today, 1/25/24, I’ve received a rejection from American Express which seems focused on user error or negligence. Unsure if folks whose warranties have expired or don’t have AppleCare have much choice outside of just paying Apple for repairs since there seems to be no clear answer as to the origin of this problem or acknowledgment of it as a possible fault of the hardware.
