apple id not valid

hi . my wife new phone i but aroud 03/11/2023 in georgia/europe ... after that my wife enter apple id after that phone stuck on this and my wife goto shop say i have this problem but anyone dont care about that ...

i have my box .. paid bill dekont ... but my wife friend come restore device and now phone stuck in hello screen ...

anyone can help me about that ... i know my wife apple id and password ... i try to recover password but iforget website say not valid and not active . tnx