Apple Event: May 7th at 7 am PT
Going on for 2 weeks going back and forth with Goldman Sachs and Apple support. Wallet cannot recognize virtual card or physical card.
Went from a participant to co-owner ever since then can’t add the cards. Why because the wallet still sees the participant card which I cannot delete, since becoming a co-owner Goldman Sachs issues a new number. No help from either.
Here’s the issue. The original owner did not remove you as a participant correctly, before inviting you to be a co-owner.
How do you appear on the other co-owners iPhone? Are you shown as a Participant or Co-owner?
Here’s the issue. The original owner did not remove you as a participant correctly, before inviting you to be a co-owner.
How do you appear on the other co-owners iPhone? Are you shown as a Participant or Co-owner?
On the co-owners iPhone please follow these steps,
How to remove a participant from your Apple Card Family account
, then tap Card Details
.Is your card on any other devices such as Apple Watch, iPad, Mac or another iPhone? Have you purchased a new iPhone recently?
Here the path to the screen shot I would like to see from the other co-owners iPhone;
iPhone > Wallet app > Apple Card > More button (3 dots upper right corner of screen) > Card Details > Screen shot
Here’s mine.
I totally agree, that is what I been telling both Goldman Sachs an Apple support but neither is telling me how to fix it
accord to both phone, see that we are co-owners now instead of owner/particpant, somewhere in the deep part of the system it thinks it’s a participant that’s why it sees the previous card and not the new co-owner card in the add card section.
Not your iPhone, the other co-owners iPhone. Your participant card needs to be removed. You can’t do that from your iPhone.
Update 4/22/2024
Gokdman Sachs still hasn’t solve the issue. Approaching 4 months with no access to Apple Card virtual or physical.
Not on any other device. it all started when it from a participant to co owner. Same phone and Apple ID wants to add the old participant card. Either Apple or Goldman Sachs who needs to remove that from the phone because I can not.
It’s been investigated by the Apple support engineers, they don’t have any answers beside doing a recording of the device showing exactly what’s going on.
had 3 session when I shared the screen, they did all the suggested recommendations,sent analytics data to them. Was told to remove this app that didn’t work. Goldman Sachs technical department has said anything.
Please show me a screenshot of what you’re seeing when you follow the instructions. If an error message is generated on the co-owners iPhone, a screen shot of that as well.
If you’re doing this on your iPhone, it won’t work.
I’m doing it on my wife’s phone correct I’m not doing it on mine because mine the card won’t even add to my wallet. On her end she can’t remove a co owner (me) that option doesn’t even show up. The participant you see is the screen shot is not the account or card that’s having the issue.
3 months and still no solution from Goldman Sachs or Apple. Virtual card still can’t be add nor the physical card can’t be activated. I love when I call both companies and the favorite line is “We are still working on it”
no help from either company can’t even get it escalated to right people.
What error message do you receive when you try to remove it?
i can’t remove the previous card the wallet app sees. If I try add it get that typical unavailable error that’s with both the virtual and physical Apple Card.
Apple Card service currently unavailable
