Pdf docs I used to be able to open now demand a password that I don't have

I recently moved from a PC to a Mac. Important pdfs that I use for my work don't work now that I've migrated to the Mac and now demand a password which I don't have. These pdfs can be opened from my PC and from another User I have on my Mac, but not from my own User account on the same Mac. Tried changing security settings to allow everyone to Read and Write. Didn't work. Unlocked the padlock. Didn't work. Changed Owner to my user, but still can't open my pdfs. Tried passwords from both User accounts. No dice. If I go into the other User account (which I opened as a test account using Migration Asst) I can open them. But if I want to open them in my User account on my Mac I need to move all my work pdfs into my other user account and then log out of one and into the other to just be able to open them. These are files I use every day. I'm thinking it's something to do with having 2 user accounts on my computer - one that used the Migration Asst and one that I manually transferred - is at the root of this. But how do I explain that I can send these online pdf forms to clients who happily open them, fill them out, and then send them back to me - where I then can't open them? I've spent hours on this. Any suggestions that I haven't already tried? Thanks!

MacBook Air, 14.2

Posted on Jan 26, 2024 5:27 AM

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Question marked as Top-ranking reply

Posted on Jan 28, 2024 6:29 PM

It may be a bug with Apple Preview app which only affects certain PDFs the user modifies. This issue has been reported by numerous people on this forum recently (especially with macOS Sonoma). You may need to use a real PDF editor instead.


Here is another thread about this issue....pay particular attention to the posts by @etresoft who is a respect forum contributor and a third party software developer who has a lot of personal experience with various macOS bugs & features:

Unwanted PW Protection on PDF - Apple Community



FYI, a lot of the built-in macOS applications are just very basic apps with lots of quirks. It is best to use a dedicated third party app for many things.

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Question marked as Top-ranking reply

Jan 28, 2024 6:29 PM in response to FormerMouse

It may be a bug with Apple Preview app which only affects certain PDFs the user modifies. This issue has been reported by numerous people on this forum recently (especially with macOS Sonoma). You may need to use a real PDF editor instead.


Here is another thread about this issue....pay particular attention to the posts by @etresoft who is a respect forum contributor and a third party software developer who has a lot of personal experience with various macOS bugs & features:

Unwanted PW Protection on PDF - Apple Community



FYI, a lot of the built-in macOS applications are just very basic apps with lots of quirks. It is best to use a dedicated third party app for many things.

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Pdf docs I used to be able to open now demand a password that I don't have

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