Could not reinstall macOS on MacBook Pro

Attempted to reinstall macOS because I was having problems signing in with password and could not reset due to error message. Erased disc as instructed to reinstall macOS but now it appears there is no OS


Could not reinstall macOS and now when laptop turns on there is a black screen with a circle and line through it. This MacBook has given me similar problems before where it would not recognize my password. Apple support helped that time. I should have been able to reinstall macOS (factory reset).


Had to erase HD because I was being prompted to sign in with password (which it would not accept), HD was encrypted, and whilst in recovery mode under reinstall macOS I kept receiving ‘recovery service could not be contacted’ error message. Successfully erased HD but then could not reinstall macOS. It now appears I have no operating system at all.


[Re-Titled by Moderator]

MacBook Pro 13″

Posted on Jan 26, 2024 1:29 PM

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Posted on Jan 26, 2024 8:09 PM

Marebella wrote:

Disk utility showed no problems with Macintosh HD or disc image volume (OS X Base System).

The "OS X Base System" is the virtual volume for the macOS installer. Just ignore it.


It finally seemed like it was going to install OS but when prompted to select where to install X Yosemite, no disk appeared and could not advance beyond that point.

The reason why the Yosemite installer doesn't see a valid destination is because the Big Sur boot volume is incompatible. You will need to partition & format the whole physical drive using the instructions in this article:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10_R3.pdf


However, before you try to do this I would suggest trying to boot into Internet Recovery Mode using Command + Option + R to attempt to access the online macOS Big Sur installer. Unfortunately some Macs may still only boot to the online installer for the OS which originally shipped with the Mac from the factory regardless of the keys used. If you can access the online Big Sur installer, then use Disk Utility to erase the whole physical SSD as GUID partition and APFS (top option). Then quit Disk Utility and select the "Install macOS Big Sur" option.


Keep in mind erasing the SSD and partitioning & formatting the SSD will destroy all data on it.


Do you have a backup?


If no backup, Did you have Filevault enabled on this SSD? If so and you cannot successfully reset the login password, then the only way forward is to erase the whole SSD.


If Filevault was not enabled on this laptop and you don't have a backup, then you can retrieve the data from the SSD by booting from an external macOS boot drive. If you don't have an external macOS boot drive, then you can install macOS to an external USB3 drive if you have an extra drive that can be erased. Boot from the external macOS drive and try accessing the documents to move them to another location. You need a macOS 10.13+ boot drive, but it would be best if Big Sur was on it as it makes accessing the internal drive much easier....you may need more instructions to access the data if you reach that point. Just make sure when installing macOS that you choose the external drive as the destination. Or if you have access to another Mac, then you can try to recover the data by putting your "broken" laptop into Target Disk Mode.


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5 replies
Question marked as Top-ranking reply

Jan 26, 2024 8:09 PM in response to Marebella

Marebella wrote:

Disk utility showed no problems with Macintosh HD or disc image volume (OS X Base System).

The "OS X Base System" is the virtual volume for the macOS installer. Just ignore it.


It finally seemed like it was going to install OS but when prompted to select where to install X Yosemite, no disk appeared and could not advance beyond that point.

The reason why the Yosemite installer doesn't see a valid destination is because the Big Sur boot volume is incompatible. You will need to partition & format the whole physical drive using the instructions in this article:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10_R3.pdf


However, before you try to do this I would suggest trying to boot into Internet Recovery Mode using Command + Option + R to attempt to access the online macOS Big Sur installer. Unfortunately some Macs may still only boot to the online installer for the OS which originally shipped with the Mac from the factory regardless of the keys used. If you can access the online Big Sur installer, then use Disk Utility to erase the whole physical SSD as GUID partition and APFS (top option). Then quit Disk Utility and select the "Install macOS Big Sur" option.


Keep in mind erasing the SSD and partitioning & formatting the SSD will destroy all data on it.


Do you have a backup?


If no backup, Did you have Filevault enabled on this SSD? If so and you cannot successfully reset the login password, then the only way forward is to erase the whole SSD.


If Filevault was not enabled on this laptop and you don't have a backup, then you can retrieve the data from the SSD by booting from an external macOS boot drive. If you don't have an external macOS boot drive, then you can install macOS to an external USB3 drive if you have an extra drive that can be erased. Boot from the external macOS drive and try accessing the documents to move them to another location. You need a macOS 10.13+ boot drive, but it would be best if Big Sur was on it as it makes accessing the internal drive much easier....you may need more instructions to access the data if you reach that point. Just make sure when installing macOS that you choose the external drive as the destination. Or if you have access to another Mac, then you can try to recover the data by putting your "broken" laptop into Target Disk Mode.


Jan 26, 2024 5:01 PM in response to Marebella

What is the exact model of this Mac? You can get this information by entering the system serial number here on the check coverage page:



Also, what version of macOS was installed?


FYI, when asking for assistance online, it is always recommended to provide the exact model of the device since there are many different versions each of which may behave differently or have different options for troubleshooting.


Try running the Apple Diagnostics to see if any hardware issues are detected.


Jan 26, 2024 6:31 PM in response to HWTech

Thanks for the tip. Was so annoyed that I forgot to add model number. It’s an A1502 (MacBook Pro 13” mid 2014) 16GB memory and 256 GB storage. Looks as though it shipped with X Yosemite 10.9.4 (13E28) with Maximum MacOS:11 (Big Sur) which is what it was running when last working.


Disk utility showed no problems with Macintosh HD or disc image volume (OS X Base System). This all began with not being able to login though I was using correct password. Tried to reset password to no avail so decided to reinstall OS.


It finally seemed like it was going to install OS but when prompted to select where to install X Yosemite, no disk appeared and could not advance beyond that point. Any help or suggestions would be greatly appreciated.

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Could not reinstall macOS on MacBook Pro

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