Can't access phone, old phone and old apple id

Old phone and old Apple ID

A couple of years ago I changed my Apple Id. Now I want to give my old phone to a friend. I can't unlock the phone because It still has the old Apple ID


iPhone 12, iOS 17

Posted on Jan 26, 2024 2:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2024 2:44 PM

You will need to get access to the account by using this link to reset your password:

If you forgot your Apple ID password - Apple Support


When you say that you cannot unlock the phone, do you mean you cannot open it since you also forgot the passcode. If that is the case, you will need to reset the passcode.

If you forgot your iPhone passcode - Apple Support


If you are able to reset the Passcode, but still do not have the Apple ID Password, the device will likely show "Locked to Owner". You can remove this lock by providing the original purchase receipt from Apple or Authorized Apple Seller showing your name and serial number and follow this link.

How to remove Activation Lock - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 26, 2024 2:44 PM in response to Pippa47

You will need to get access to the account by using this link to reset your password:

If you forgot your Apple ID password - Apple Support


When you say that you cannot unlock the phone, do you mean you cannot open it since you also forgot the passcode. If that is the case, you will need to reset the passcode.

If you forgot your iPhone passcode - Apple Support


If you are able to reset the Passcode, but still do not have the Apple ID Password, the device will likely show "Locked to Owner". You can remove this lock by providing the original purchase receipt from Apple or Authorized Apple Seller showing your name and serial number and follow this link.

How to remove Activation Lock - Apple Support

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Can't access phone, old phone and old apple id

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