Apple services

They are the only ones that can do so. This is a user to user forum so Apple won’t see your complaint on here. Contact the store again, ask for a manager and request info. Are you sure this was an actual Apple Store or was it an authorized retailer? Or was it an authorized Apple repair shop?

This is a user to user forum, no one here can help you with your dispute with Apple. you will need to contact them.

Maybe contact the store you gave you watch to and get an update.