Cellular data not working after iOS 17.3 update on iPhone 13 mini

nothing more to say…. My mobile data don’t work anymore since last update. I did nothing else strange, I’m quite sure the update is the problem. Anyone else having this issue? Restarting does nothing.


[Re-Titled by Moderator]

iPhone 13 mini, iOS 17

Posted on Jan 27, 2024 3:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2024 8:29 PM

Here's what the support rep had me do. This first part applies for an iPhone with any carrier:


Go to Settings > General > Transfer or Reset iPhone > Reset, tap Reset Network Settings (please note this will removed any saved WiFi Passwords).


Once done, you should follow the steps below to remove any APNs and VPNs.

Go to Settings > General > VPN and device management > Delete any APN profile ( If you see a profile there )

Also Settings > VPN > Delete any existing VPN Profile

And Settings > Safari > Clear Cache/Data


The next step depends on your carrier, and you'll have to call their support for exact instructions. I'm on a carrier which uses the Verizon network, and these were the final steps for my phone:


After this, please follow the steps below to re-add the APNs.

Please open apn.droam.com in the Safari browser on your device. This website will help you set up APN settings for your device.

Select "Manually" from the options presented.

In the APN Name, enter "vzwinternet".

Touch the bottom-most empty box (which is actually the "Install Profile" button but you may not be able to see the label) to download the APN Profile.

Allow download for the profile.

After the profile is downloaded, go to Settings > General > VPN and Device Management > Select the downloaded profile > Install

Turn the airplane mode On for 30 seconds, then disable airplane mode.

Turn off WiFi and test the Cellular Data connection.

56 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cellular data not working after iOS 17.3 update on iPhone 13 mini

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.