I am a family group organiser, and have just changed App Store country to United Kingdom. Now in my own account, I can see the Apps exclusively available in the UK. However, my child account is still not able to access to those UK exclusive Apps via her own ID. Why?
iPhone 13, iOS 17
thank you Limnos.
l had a 95 minute call with Apple Support. It got escalated at the end and was resolved by the escalation team in 5 mins!!
They deactivated all the family sharing restrictions on my son’s acct. Then logged out of Media and purchases.
And on my device (Parent Device), logged out of Media and purchases and logged in with my son’s Apple ID. That worked like a charm.
l then logged back in with my own Apple acct , once the changes were successful.
Hope this helps others.
thank you Limnos.
l had a 95 minute call with Apple Support. It got escalated at the end and was resolved by the escalation team in 5 mins!!
They deactivated all the family sharing restrictions on my son’s acct. Then logged out of Media and purchases.
And on my device (Parent Device), logged out of Media and purchases and logged in with my son’s Apple ID. That worked like a charm.
l then logged back in with my own Apple acct , once the changes were successful.
Hope this helps others.
Did she also change her account country?
In fact I am surprised you can change your country at all without encountering issues with the Family Sharing group. Apple specifically states that all family members must have their accounts set to the same country or region.
Legal - Apple Media Services - Apple
"All Family members must share the same Home Country."
Share purchases with others in your Family Sharing group
Share purchases with others in your Family Sharing group on Mac - Apple Support
"To share purchases, family members must be in the same iTunes Store country or region."
Check this link here for more details: Change Purchase Sharing settings in Family Sharing on Mac --> Change Purchase Sharing settings in Family Sharing on Mac - Apple Support
- "Note: To share purchases, family members must be in the same Apple ID country or region. If a family member changes their Apple ID country or region, that person might lose access to other family members’ purchases, and installed apps that were shared from other family members might not work. See the Apple Support article Change your Apple ID country or region - Apple Support
This is resolved now after contacting Apple Support. My child has to sign out and sign in again in Media and Purchase setting, in order to effect the change.
The thing is, as far as I know (I have never done this) nobody can change country settings if they are part of a Family Sharing group. You have to disband the old group and then form it again when all have changed their accounts to the new country. This can make it somewhat complicated if child accounts are involved.
I thought Child ID cannot change its country setting. It has to follow the parent ID’s.
Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support
I cannot find Media and Purchase setting. The Apple ID is greyed out too as my son is 11 and supervised member
Change App Store country for child account
