I can’t update my apps after l charged my Apple ID

I have changed my Apple ID and since doing so I haven’t been able to update my apps as it keeps asking me for my password to my old one which l don’t remember I want to change the id on the App Store to my current one and I want to be able to update my apps. Thanks

iPhone 7, iOS 15

Posted on Jan 28, 2024 5:17 AM

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Question marked as Top-ranking reply

Posted on Jan 28, 2024 10:56 AM

It sounds like you did not change the ID in the correct way. Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:


If you have an iPhone or iPad:

1. Go to Settings, then tap your name.

2. Tap Sign In & Security.

3. Next to Email & Phone Numbers, tap Edit.

4. Tap the Remove button next to the email address, then tap Delete.

5. Tap Choose Another Email Address and enter your device passcode if asked.

6. Enter the new email address, then tap Continue.

7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn't receive your verification or reset email - Apple Support

8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support


Refer to the support article Change your Apple ID - Apple Support :

- If you don’t have an iPhone or iPad the support article says to, “go to https://appleid.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”

- For general information, and other issues such as changes or addresses not being accepted.

- Note a recent change to the article where you can now change the email address without having to have access to your old email account.


Also note that since you just used the new address to create another ID, Apple will not let you re-use that again. You will need an additional email address to use as the new account ID on the old account.

2 replies
Question marked as Top-ranking reply

Jan 28, 2024 10:56 AM in response to purva192

It sounds like you did not change the ID in the correct way. Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:


If you have an iPhone or iPad:

1. Go to Settings, then tap your name.

2. Tap Sign In & Security.

3. Next to Email & Phone Numbers, tap Edit.

4. Tap the Remove button next to the email address, then tap Delete.

5. Tap Choose Another Email Address and enter your device passcode if asked.

6. Enter the new email address, then tap Continue.

7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn't receive your verification or reset email - Apple Support

8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support


Refer to the support article Change your Apple ID - Apple Support :

- If you don’t have an iPhone or iPad the support article says to, “go to https://appleid.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”

- For general information, and other issues such as changes or addresses not being accepted.

- Note a recent change to the article where you can now change the email address without having to have access to your old email account.


Also note that since you just used the new address to create another ID, Apple will not let you re-use that again. You will need an additional email address to use as the new account ID on the old account.

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I can’t update my apps after l charged my Apple ID

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