2nd Gen Apple Pencil exchange needed

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Level 1

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2nd Gen Apple Pencil exchange needed

Bought a new 10th Gen Apple iPad Air which is a Christmas gift for my wife. Another family member bought an Apple Pencil also for Christmas. Best Buy Spokane on Indiana Ave recommended the 2nd Gen Pencil. A way past 14 days we learn the 2nd Gen Pencil is the wrong one. Have no receipt and quit trying to find it. How do I exchange it for the 1st Gen Pencil which, apparently, is what we need? Roger ........ps: I think that I have purchased 7 or so computers and tablets from Best Buy so I am not a crook!

Apple Pencil (2nd generation)

Posted on Jan 28, 2024 5:02 PM

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Answer 1

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Tesserax

Level 10

157,686 points

Jan 28, 2024 5:09 PM in response to Bee Lou

Best Buy was wrong. Both the USB-C & 1st Gen Apple Pencils are compatible with the 10th generation iPad. Clearly the sales representative was mistaken.

Ref: Apple Pencil compatibility - Apple Support

In this case, you will need to work this out with Best Buy. Not sure what their exact return policy is, but I suggest you take it up with Best Buy's management at the store this pencil was purchased.

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2nd Gen Apple Pencil exchange needed

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