Epic issues on a Macbook

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Level 1

4 points

Epic issues on a Macbook

I have seen several posts about this issue here. Epic Production is glitchy when accessed from my Macbook Pro through Citrix. I do not have trouble with Citrix launching other apps (i.e., a virtual machine). This problem is exclusive to Epic Production. I am able to log in (after several attempts to load Epic Production) and once I start working, Citrix disconnects (allowing for 2-15 minutes of total work time). I'm sensing a possible clash between Epic Production's needs and my computer (i.e., a setting that needs to be adjusted in compliance with Epic Production).

I have tried several troubleshooting steps as others in this community have. Has anyone found a solution? This is a Mac issue, as my colleagues with PCs do not have this issue with Epic Production remote access, and my colleagues with Macs do.

Thank you.

MacBook Pro 13″, macOS 14.1

Posted on Jan 29, 2024 3:26 AM

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Answer 1

Jan 29, 2024 8:54 AM in response to allyanaw

allyanaw wrote:

I have seen several posts about this issue here. Epic Production is glitchy when accessed from my Macbook Pro through Citrix. I do not have trouble with Citrix launching other apps (i.e., a virtual machine). This problem is exclusive to Epic Production. I am able to log in (after several attempts to load Epic Production) and once I start working, Citrix disconnects (allowing for 2-15 minutes of total work time). I'm sensing a possible clash between Epic Production's needs and my computer (i.e., a setting that needs to be adjusted in compliance with Epic Production).

I have tried several troubleshooting steps as others in this community have. Has anyone found a solution? This is a Mac issue, as my colleagues with PCs do not have this issue with Epic Production remote access, and my colleagues with Macs do.

Thank you.

No link , no further reference...

< Epic Production remote access>

for your third party—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…

Contact a third-party vendor - Apple Support

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Answer 2

allyanaw Author

Level 1

4 points

Jan 30, 2024 2:41 AM in response to leroydouglas

Unfortunately I have reached out to the IT department for my work (a large hospital system) and they said that it's a Mac issue and they can't help me. I have tried to locate customer support for Citrix or Epic Production but I can't seem to find a way to reach anyone (unless I'm the administrator). Has anyone else run into this issue? I do need to work from home sometimes, and this is a big issue.

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Epic issues on a Macbook

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