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Unable to Update/Download Whatsapp Business iPhone

Hi there,


Whatsapp business is a crucial channel for our business & customers where we get orders from.


All of a sudden the other day we weren't able to go into the app - it looked like it needed to be updated. However, when we try update it; and no matter what we do - the download/update won't even start.


We've tried everything. We switched the phone on and off to no avail, we've tried to add new billing details to our apple/icloud account but to no avail. We cant update the software (general software update) on iphone to ios16.7.5 - it just says cancelled even though connected to wifi and fully charged and pluged into the charger.


We tried to delete whatsapp business and redownload it and same thing - just loading - but the download won't even start; its just says "waiting" under the app for days. We've been doing this for days and need a resolve. Is there a quick fix, or do we potentially need to take it in for tech support @ the apple store?


It's an iphone 8 with ios 16.3.


[Re-Titled by Moderator]

iPhone 8

Posted on Jan 31, 2024 6:48 AM

Reply
3 replies

Feb 3, 2024 2:35 AM in response to Carol B.

Unfortunately that won't work - we have tried. This is less a whatsapp issue and more an apple store issue. None of our apps are downloading/updating - including whatsapp business.


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"We cant update the software (general software update) on iphone to ios16.7.5 - it just says cancelled even though connected to wifi and fully charged and pluged into the charger.


We tried to delete whatsapp business and redownload it and same thing - just loading - but the download won't even start; its just says "waiting" under the app for days. We've been doing this for days and need a resolve. Is there a quick fix, or do we potentially need to take it in for tech support @ the apple store?


It's an iphone 8 with ios 16.3."

Unable to Update/Download Whatsapp Business iPhone

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