I was charged for apple TV but was supposed to use a gift card to pay

I set up apple TV using a gift card on itunes. But i am being charged for apple TV. We spoke to support when we set up and they said the gift card coudl be used.


Windows, Windows 10

Posted on Feb 1, 2024 6:21 AM

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Question marked as Top-ranking reply

Posted on Feb 1, 2024 7:01 AM

Did you redeem the gift card onto your account?

click here ➜ How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support


Is the balance visible on your account?

click here ➜ Check your Apple Account balance - Apple Support


If so, what exactly is happening? Are you sure you are being charged? Maybe its just requesting you verify your payment method.


Verification of your payment method is required if there is an issue with it, before it used your account balance. Once verified it will use your account balance, and should not charge your payment method.


1 reply
Question marked as Top-ranking reply

Feb 1, 2024 7:01 AM in response to Jane_cooper01

Did you redeem the gift card onto your account?

click here ➜ How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support


Is the balance visible on your account?

click here ➜ Check your Apple Account balance - Apple Support


If so, what exactly is happening? Are you sure you are being charged? Maybe its just requesting you verify your payment method.


Verification of your payment method is required if there is an issue with it, before it used your account balance. Once verified it will use your account balance, and should not charge your payment method.


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I was charged for apple TV but was supposed to use a gift card to pay

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