iTunes v 12.13.1.3 on Win10/64 won't recognize Universal Serial Bus Controller

Everything else that connects via USB is working, no driver faults found on Device Manager.

It used to work before on previous iTunes for Windows versions.

iTunes diagnostic follows:

-------------

Microsoft Windows 10 x64 (Build 19045)


ASUS System Product Name


iTunes 12.13.1.3


Store Package 12131.3.2010.0


FairPlay 2.20.6


Apple Mobile Device 16.5.0.12


Apple Mobile Device Driver 538.0.0.0


Apple iPod Driver not found.


Bonjour 3.1.0.2 (333.18)


Gracenote SDK 3.06.1.3084


Gracenote MusicID 3.06.1.3084


Gracenote Submit 3.06.1.3084


Gracenote DSP 3.06.1.3084


iCloud for Windows 7.21.0.23


 


iTunes Serial Number 0000014A7E84ED9C


 


Current user is not an administrator.


The current local date and time is 2024-01-31 13:59:58.


iTunes is not running in safe mode.


WebKit accelerated compositing is enabled.


HDCP is supported.


Core Media is supported.


Display scaling 125.00


 


**** Runtime Libraries ****


 


c:\windows\system32\ucrtbase.dll: 10.0.19041.3636


c:\program

files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33321.0_x64__8wekyb3d8bbwe\msvcp140.dll:

14.39.33321.0


c:\program

files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33321.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll:

14.39.33321.0


c:\program

files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33321.0_x64__8wekyb3d8bbwe\vcruntime140.dll:

14.39.33321.0


c:\windows\system32\msvcp110_win.dll: 10.0.19041.3636


 


**** External Plug-ins Information ****


 


 


Bonjour service 3.1.0.2 (333.18) is currently running.


 


**** Network Connectivity Tests ****


 


Network Adapter Information


 


Adapter Name:           {0AD565C2-6EF2-4364-A10D-6A650EA3917F}


Description:                 Intel(R)

Ethernet Controller (2) I225-V


IP Address:                 10.0.0.8


Subnet Mask:             255.255.255.0


Default Gateway:      10.0.0.1


DHCP Enabled:         Yes


DHCP Server:            10.0.0.1


Lease Obtained:        Wed

Jan 31 02:09:01 2024


 


Lease Expires:           Wed

Dec 31 18:00:00 1969


 


DNS Servers:             10.0.0.1


 


Active Connection:    LAN

Connection


Connected:                  Yes


Online:                          Yes


Using Modem:            No


Using LAN:                  Yes


Using Proxy:               No


 


Firewall Information


 


Windows Firewall is on.


iTunes is enabled in Windows Firewall.


 


Connection attempt to Apple web site was successful.


Connection attempt to browsing iTunes Store was

successful.


Connection attempt to purchasing from iTunes Store was

successful.


Connection attempt to iPhone activation server was

successful.


Connection attempt to firmware update server was

successful.


Connection attempt to Gracenote server was successful.


Last successful iTunes Store access was 2024-01-31

13:56:50.


 


 


**** Device Connectivity Tests ****


 


iPodService not found.


AppleMobileDeviceProcess 538.0.0.20 is currently running.


 


No Universal Serial Bus Controller found.


 


No FireWire (IEEE 1394) Host Controller found.


 


Most Recent Devices Not Currently Connected:


 


iPhone 6s running firmware version 15.7.8


Serial Number:           DNPRL7SGGRXW


 


**** Device Sync Tests ****


 


No iPod, iPhone, or iPad found.

Windows, Windows 10

Posted on Feb 2, 2024 2:42 PM

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iTunes v 12.13.1.3 on Win10/64 won't recognize Universal Serial Bus Controller

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