The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have an ipad I purchased for my mother in 2019. She has passed and I don't have her apple credentials to unlock the ipad. I was able to get it to setup a new configuration (software restore and update) but I can't get past the activation lock.
iPad, iOS 9
Here is: How to request access to a deceased family member's Apple accounts - Apple Support
As an alternative and if you still have the original purchase receipts, you can start an activation lock request, and submit those to Apple.
Here is: How to remove Activation Lock - Apple Support
Here is: How to request access to a deceased family member's Apple accounts - Apple Support
As an alternative and if you still have the original purchase receipts, you can start an activation lock request, and submit those to Apple.
Here is: How to remove Activation Lock - Apple Support
Remove an activation lock from an ipad
