Unable to play message on Apple TV App

"unable to play" message comes on all programmes on Apple tv app on smart TV- Panasonic 12 years old.

Cannot watch any programmes.

Titan(ES340d8UKIE),

Posted on Feb 3, 2024 5:02 AM

Reply
1 reply

Feb 3, 2024 5:39 AM in response to danesh114

Titan(ES340d8UKIE),

Could it be that you have the Apple TV+ app on a Sky Q TV provider box, connected to the TV? I would be surprised if the Apple TV app could be installed on 12 year old smart TVs. I’m pretty sure that the oldest compatible devices are from 2016 (LG), 2017 (Samsung), or so.


Please check if there is newer system software available for the Sky Q box; if so, install that. That seems to have solved it for at least some Sky users.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to play message on Apple TV App

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.