bought a locked iPhone from the authorities, how to unlock?

Hi,


I have bought an iPhone XR from the german authorities (Staatsanwaltschaft Hamburg), with an official certificate that I have bought it there. I guess it was confiscated. They told me, Apple would unlock it for me based on this.


I was trying Apple customer service, but unfortunately after weeks I'm always getting the same message: at the moment we can't process your case - or something like this.

It is neither stolen, nor lost. The previous owner (of course I have no idea who s/he was - and honestly doesn't even want to know) knows exatly where it is (by the police for example).

They have deleted everything from the phone.


What can I do in order to unlock this iPhone ?

Thanks for any advice.


BR

Laszlo

iPhone XR

Posted on Feb 3, 2024 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2024 7:41 AM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If they will not reset it, you are welcome to contact Apple but I would not be surprised if they were very strict about what they will accept or not. Even if the authorities sold it to you, it could still be classed as stolen property.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

If the presented options do not resolve your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


8 replies
Question marked as Top-ranking reply

Feb 3, 2024 7:41 AM in response to laszlo295

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If they will not reset it, you are welcome to contact Apple but I would not be surprised if they were very strict about what they will accept or not. Even if the authorities sold it to you, it could still be classed as stolen property.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

If the presented options do not resolve your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Feb 3, 2024 8:47 AM in response to laszlo295

Nobody here can speak for Apple. I suspect they recognize that people may sell a phone to another user and have decided that it would be extremely unlikely that a thief would steal both a device and the original receipt. If you buy a phone from somebody else you would also ask to have the original receipt. They would at least need to remove the Find My setting but even then should the device become accidentally locked and you needed to reset it, you would need the account information or the receipt. Apple are therefore willing to accept the presence of a receipt of proof of ownership, or so I guess. The bottom line is Apple gets to decide what they are willing to accept. They are making a balance between people complaining about strict unlocking policies, and people used to be complaining that it was too easy for a thief to make use of a stolen phone.


Authorities could well be in possession of stolen items. They re-sell them legitimately but that doesn't mean the items isn't in essence a stolen item. The German authorities would have to set up a system with Apple validating resale of items.


I know this is frustrating but it is the way things work. If you think they should be done differently then suggest it to Apple and/or the German authorities.


Product Feedback - Apple


Feb 3, 2024 8:22 AM in response to Limnos

Thanks, but https://al-support.apple.com/#/additional-support - I have done it several times already. Tried chat and telephone as well.


Of course I don't have the original receipt. I have only an official document from the german authorities.

The complete phone was deleted by them. I don't want to restore anything. I would like to have my clean iPhone XR, unlocked.


Anyway, IF I would have the original receipt, with the data of a completely different person, would then Apple really unlock the phone for me? How would that make any sense?


Well if the german or any authorities seize something, it is definitely NOT stolen and NOT lost. It is very well known where it is. I'm not sure how Apple could argue with this... Sure, if I would've bought it "somewhere" from "someone", it could mean, something is not really clean. But I haven't bought it "somewhere" from "someone". They regularly sell locked iPhones and I have no idea, what people who buy them do with them, but they are alway sold. That's why I thoght as well that I'm going to manage to let Apple unlock it.


I don't really understand why Apple is protecting a criminal instead of someone who has bought it officially. What is the point? There is no way that the previous owner is going to get it back, or get the data back - as I mentioned, the authorities have deleted everything. The problem is, the criminal is the only one who had something from this transaction. Of course s/he has no phone anymore, but the sum of the phone has reduced his/her debt. I have paid for it, and I still have nothing.

Feb 3, 2024 9:27 AM in response to Mac Jim ID

I was trying to convince the authorities as well, but I think neither Apple nor the authorities are going to change anything, at least neither for me alone, nor for a single XR. And probably they are trying to cover their own costs as well.


The environment is another important aspect as well. Will Apple not do it for the environment? There is an iPhone XR that is basically working (probably working), the battery is still fine, and one could use it for a little longer. We have bought it for example to set up the Apple Watch of my son (SE 2nd what is anyway also NOT working es expected - we can't call the number abroad, however it should be possible, I can't see where the Watch is, however it is sharing location etc.). I've never had an iPhone before. If they would unlock it for us, I would consider to buy a new iPhone as well, but if they keep refusing, I'm likely going to sell the Apple Watch as well and never ever consider to buy an iPhone in the future.


You are right, it is of course possible that it is still stolen. The one the police seized it from, could've stolen it. I don't think however that if there are 100 iPhones on the spot when busted, they consider them to be saleable, and sell the oviously stolen iPhones without hesitation. But, I'm not sure.

Feb 3, 2024 11:49 AM in response to laszlo295

Apple will unlock any device that is purchased from them as they do not get involved with third party sales. All you need to have is the purchase receipt from Apple or Authorized Apple seller and submit it with the link below to start a support request to have the Activation Lock removed.

How to remove Activation Lock - Apple Support


As for the environment, Apple will accept a device to prevent it from going into a landfill. They do not pay for the devices, but will accept them and tear down the device to recycle it responsibly.

National Services - Apple


It seems odd that the authorities would be selling iPhones that a buyer would not be able to use. They should absolutely refund your money for the purchase. If the phone is locked, then most likely they are not able to get into the phone either. If they could then they could just perform a Factory Reset on it and it would not be a problem for you.

Feb 6, 2024 8:33 AM in response to laszlo295

Nobody will want to buy a locked phone. They will find it as useless as you do and will likely be asking you for a refund. Sorry, but that's the way it is. As for the ad being removed, I suspect the web site is trying to discourage thieves from trying to find sellers who don't know about the locking feature but are looking for a bargain without realizing they are buying a useless device.

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bought a locked iPhone from the authorities, how to unlock?

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