I received my Vision Pro yesterday and immediately noticed the windows were tilted down and back to the left. It was distracting and took away from the experience of Vision Pro. I typically try to fix/trouble shoot these issues myself before calling Apple but since I am in my return window I called support.
The bad news is they didn't fix it-- the good new is that the tech rep did experience what I was seeing by joining the call and sharing the session. He suggested a reset--which didn't work etc. Since I wasn't using the prescription lens yet (still on order) the Support rep wanted me to wait and see what impact, if any, the lens had and based on all of your experiences I am not optimistic.
I also did find the tilting of the head while holding the bar to help somewhat. Also when setting up the Vision Pro the second time I was very careful to keep my head steady and straight when setting up the initial eyes and hands process-which also may have helped a little. Now I am spending too much time trying to straighten windows than enjoying the content but my OCD still focuses on it
There was also an interesting measuring process for the light shield that I wanted to share with you. When I went in for my demo and my fitting they said I needed a 33W light shield. However, when I went online to order the lenses the Apple site said I needed 25W. I tried a couple more times and went back to the store where the store trainer said use the ones we gave you. I said -- test me again. After he put my glasses in their testing device and re-scanned my face it did suggest the 25W. By-the-way I tested the size without glasses on which seemed to be inconsistent from the two stores I visited. So I wonder if the light shield may be causing the issue and we are using the wrong size with lenses.
If we don't get a fix for this I will return the device but I hope that is the last resort..