Hi. I just got back from a 3 week trip. When I opened my MacBook Pro, log in screen appeared as normal, but keyboard is totally unresponsive. The trackpad and Touch Bar work as normal but the keyboard is dead, so I can’t log in.
Has anyone else had issues like this?
Thank you.
MacBook Pro 13″, macOS 11.7
I've seen some similar reports recently, but not enough details to determine the cause although I'm beginning to suspect a macOS bug.
I have personally seen something similar with a couple of my organization's Macs when trying to login from the lock screen, however, each time it occurred with a clean install of macOS 14.x Sonoma usually after the first boot into the new OS before having rebooted the new OS. In each of those instances I had to force a power off. When the Mac rebooted, everything worked as it should.
Try using an external keyboard to see if that makes a difference. Otherwise you will need to force a power off, then power computer back on.
Make sure macOS is fully up to date with all the latest update patches.
FYI, when asking for assistance online, it is usually recommended to provide the exact model of your Mac and the exact version of macOS being used. You can get this information by clicking the Apple menu and selecting "About This Mac", however, if your Mac is not able to boot or log in, then you can get the exact model by entering the system serial number on the Apple check coverage page here:
Check Your Service and Support Coverage - Apple Support
I've seen some similar reports recently, but not enough details to determine the cause although I'm beginning to suspect a macOS bug.
I have personally seen something similar with a couple of my organization's Macs when trying to login from the lock screen, however, each time it occurred with a clean install of macOS 14.x Sonoma usually after the first boot into the new OS before having rebooted the new OS. In each of those instances I had to force a power off. When the Mac rebooted, everything worked as it should.
Try using an external keyboard to see if that makes a difference. Otherwise you will need to force a power off, then power computer back on.
Make sure macOS is fully up to date with all the latest update patches.
FYI, when asking for assistance online, it is usually recommended to provide the exact model of your Mac and the exact version of macOS being used. You can get this information by clicking the Apple menu and selecting "About This Mac", however, if your Mac is not able to boot or log in, then you can get the exact model by entering the system serial number on the Apple check coverage page here:
Check Your Service and Support Coverage - Apple Support
Keyboardstuck wrote:
Hi. I just got back from a 3 week trip. When I opened my MacBook Pro, log in screen appeared as normal, but keyboard is totally unresponsive. The trackpad and Touch Bar work as normal but the keyboard is dead, so I can’t log in.
Has anyone else had issues like this?
Thank you.
You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.
and try rebooting.
—Force Shut down your Mac.
Log out, sleep, wake, restart or shut down your Mac
Shut down or restart your Mac - Apple Support
—Try resetting NVRAM/PRAM on an Intel mac Reset NVRAM on your Mac - Apple Support
—An external keyboard plugged in is a work around and will let you investigate further.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
If your Mac doesn’t respond to key presses
If your Mac doesn’t respond to key presses - Apple Support
Thanks for the links.
Forced quits/restarts aren’t working. I’ll source an external keyboard.
Cheers
Thanks. I’ve tried shutdown/ reboot numerous times with no success.
I’ll hunt down an external keyboard.
Thanks for the info 👍
Keyboard unresponsive
