I've been using a personal email that is managed by a 3rd party and handled by Google. I change my password and I can receive mail on my iPhone and through gmail but not through Mail on my Mac???
When I try to change my password in Mail, I receive this message:
[Re-Titled by Moderator]
iMac 21.5″, macOS 10.14
Changing an email account password using the Mail app's Preferences won't suffice. You have to do that through your email account provider's account settings. Usually that's accomplished through their webmail interface.
Then, remove the affected email account(s), and add them again. That procedure is addressed in If you can’t send or receive email on your Mac - Apple Support under Remove your email account, then add it back.
Changing an email account password using the Mail app's Preferences won't suffice. You have to do that through your email account provider's account settings. Usually that's accomplished through their webmail interface.
Then, remove the affected email account(s), and add them again. That procedure is addressed in If you can’t send or receive email on your Mac - Apple Support under Remove your email account, then add it back.
I've removed the email account but now I can't add it. The email account works with my gmail account and on my iPhone, so I know the password change was effective.
Can you explain the reason you are unable to add an email account to your Mac's Mail app.
Thanks, John. This is waaay more complicated than I can handle but I'll try to explain.
[Edited by Moderator]
Thanks, you explained it perfectly.
To my knowledge, when adding a Google Mail account to the Mac's Mail app you need to be using Safari as your default browser for that particular Google authentication to work.
Caveat: I do not permit the use of Google products on our Macs, so I cannot personally verify it as either the cause or a solution, but refer to Can't add google account to Monterey - Apple Community for at least one confirmation of that suspicion.
To change your default browser, read Change the default web browser or email app on your Mac - Apple Support.
''Sercannot process the request because it is malformed. It should not be retried.''
