Can’t Download Any Apps All of a Sudden?

I’ve been using apple products for well over 5 years - I feel very familiar using these products. However, recently, when I go to download apps I get caught in this weird loop where it asks for verification whether I have had it before or not. I had to sign in, then it makes me go to my billing information and I’m stuck between editing my billing information (which I don’t want to update) and canceling which cancels the download. I use this card routinely every single month for the past year-year and a half to pay for Apple Music and Apple Storage, so it isn’t like the card is inactive. Why am I not able to download apps?

iPhone 13

Posted on Feb 5, 2024 9:19 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2024 11:10 PM

Re: "Can’t Download Any Apps All of a Sudden?"


You may want to check you are correctly signed in (to your iPhone) with your Apple ID:

Sign in with your Apple ID - Apple Support

________________________________________________________________________________________________

Re: "recently, when I go to download apps I get caught in this weird loop where it asks for verification whether I have had it before or not".


Some apps (eg: like Garageband) can be updated to the newest compatible version if downloaded before.

However the current latest version may not download to a Mac (or device) that doesn't have the latest MacOS (or iOS) version installed ... ie : is an "incompatibility" issue.


Eg: About iOS 17 Updates - Apple Support

_____________________________________________________________________________________________

Re: "I had to sign in, then it makes me go to my billing information and I’m stuck between editing my billing information (which I don’t want to update) and canceling which cancels the download".


Could this be it ?

Find out how to pay an unpaid order:

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

or

It may be that your card-provider is not verifying your card for purchases from Apple ?

Eg: If you have disputed a charge from Apple you may now need to authorise your card-provider to allow payments to Apple again.


If your payment method is declined in the App Store or iTunes Store - Apple Support

____________________________________

Re: Why am I not able to download apps?

Check if any restrictions are set in ScreenTime,

or If using iPhone:

Manage App Store purchases, settings, and restrictions on iPhone - Apple Support

or

What to do:

If you can’t download or update apps - Apple Support


If needed:

Apple Support websites: (info. / support / contact options etc.)

(There is a "Get Support" link (or use the support app) at the bottom of their webpages (links below)

App Store - Official Apple Support

or

Subscriptions and Billing - Official Apple Support

1 reply
Question marked as Top-ranking reply

Feb 5, 2024 11:10 PM in response to samanthaigaz

Re: "Can’t Download Any Apps All of a Sudden?"


You may want to check you are correctly signed in (to your iPhone) with your Apple ID:

Sign in with your Apple ID - Apple Support

________________________________________________________________________________________________

Re: "recently, when I go to download apps I get caught in this weird loop where it asks for verification whether I have had it before or not".


Some apps (eg: like Garageband) can be updated to the newest compatible version if downloaded before.

However the current latest version may not download to a Mac (or device) that doesn't have the latest MacOS (or iOS) version installed ... ie : is an "incompatibility" issue.


Eg: About iOS 17 Updates - Apple Support

_____________________________________________________________________________________________

Re: "I had to sign in, then it makes me go to my billing information and I’m stuck between editing my billing information (which I don’t want to update) and canceling which cancels the download".


Could this be it ?

Find out how to pay an unpaid order:

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

or

It may be that your card-provider is not verifying your card for purchases from Apple ?

Eg: If you have disputed a charge from Apple you may now need to authorise your card-provider to allow payments to Apple again.


If your payment method is declined in the App Store or iTunes Store - Apple Support

____________________________________

Re: Why am I not able to download apps?

Check if any restrictions are set in ScreenTime,

or If using iPhone:

Manage App Store purchases, settings, and restrictions on iPhone - Apple Support

or

What to do:

If you can’t download or update apps - Apple Support


If needed:

Apple Support websites: (info. / support / contact options etc.)

(There is a "Get Support" link (or use the support app) at the bottom of their webpages (links below)

App Store - Official Apple Support

or

Subscriptions and Billing - Official Apple Support

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Can’t Download Any Apps All of a Sudden?

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