I am not able to add a new payment method to my Apple ID

I am trying to change my payment method and it will not let me? The payment method that you’ve on file is no longer available due to the bank cancelling the card due to a fraudulent charge. You have sent me several messages saying my iCloud is full. I have replied several times telling you the situation…but it has not been taking care of. You need to cancel the payment method you have so that I can enter a new card! thanks

Posted on Feb 5, 2024 10:24 AM

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Posted on Feb 5, 2024 10:37 AM

We are not Apple, we are people like you. You need to update your payment method. I don't know how you have "replied" to Apple since they do not do email for support and usually notices are sent from an email address that is not monitored.


See this article about updating payment methods on various platforms (iPhone, Mac, etc.): If you need to change or update your Apple ID payment method - Apple Support

Also note: "If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."



1 reply
Question marked as Top-ranking reply

Feb 5, 2024 10:37 AM in response to peaches1014

We are not Apple, we are people like you. You need to update your payment method. I don't know how you have "replied" to Apple since they do not do email for support and usually notices are sent from an email address that is not monitored.


See this article about updating payment methods on various platforms (iPhone, Mac, etc.): If you need to change or update your Apple ID payment method - Apple Support

Also note: "If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."



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I am not able to add a new payment method to my Apple ID

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