iPhone 15 Pro Max does not shut down

I am on iOS 17.2.1 and the issue began today. I was unable to get into messages and respond. I tried killing the messages app and tried and still the same issue. I thought would try restarting and see, but I am unable to shut down the phone by holding down on the lock+volume up/down(I tried with both Up and Down) keys.


Not sure what other options I can try.


Regards,

Sunil.Maddi

Posted on Feb 5, 2024 1:39 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2024 1:47 PM

Force restart your iPhone:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


2 replies
Question marked as Top-ranking reply

Feb 5, 2024 1:47 PM in response to sunil_maddi

Force restart your iPhone:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max does not shut down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.