I never received the return box to send you my old 2nd generation iPad Pro refund

I’ve bought a new iPad Pro 6th generation and agreed to turn in my old iPad Pro and get $165 for the old one. I’ve never received the box that you were to send me is it too late?

iPad Pro, iPadOS 17

Posted on Feb 6, 2024 7:53 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2024 8:41 AM

In the trade-in procedure, generally the return package, which also contains the label to be affixed, is sent approximately 5-6 days after shipping the new device, and you have 14 days from the date of arrival of the package to ship the your old iPad.

But we, just users like you, are not aware of your transactions with Apple. I recommend that you contact Apple Support directly, and explain your problem, using this link:--> Contact Apple for support and service

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Feb 6, 2024 8:41 AM in response to LurePainter

In the trade-in procedure, generally the return package, which also contains the label to be affixed, is sent approximately 5-6 days after shipping the new device, and you have 14 days from the date of arrival of the package to ship the your old iPad.

But we, just users like you, are not aware of your transactions with Apple. I recommend that you contact Apple Support directly, and explain your problem, using this link:--> Contact Apple for support and service

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I never received the return box to send you my old 2nd generation iPad Pro refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.