Forgot apple id password and phone number connected to it

I'm helping my grandmother with her iPad as she's having trouble downloading things. She unknowingly created two separate Apple IDs and we don't have access to the password for the current one on her iPad. I'm trying to use 'forget my password' but it just sends it to a phone number she doesn't have anymore. I decided to back everything up on my laptop and reset it for her but upon opening it back up, we're stuck on the activation lock page. Again, we don't know the Apple ID password and can't access her old phone number, so I'm just stuck. Do I have to go to an Apple store and get this fixed or is there something I can do?

iPad (3rd generation)

Posted on Feb 6, 2024 5:35 PM

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Posted on Feb 6, 2024 11:59 PM

activation lock is not a thing on the ipad it's a theft protection on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID password If you have forgotten your Apple ID password – Apple Support (UK)


then you will need the assistance of apple Activation Lock - Support (apple.com)


and or

Apple Support

And or

Contact - Official Apple Support

and or

Genius Bar Reservation and Apple Support Options - Apple

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2 replies
Question marked as Top-ranking reply

Feb 6, 2024 11:59 PM in response to addey_

activation lock is not a thing on the ipad it's a theft protection on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID password If you have forgotten your Apple ID password – Apple Support (UK)


then you will need the assistance of apple Activation Lock - Support (apple.com)


and or

Apple Support

And or

Contact - Official Apple Support

and or

Genius Bar Reservation and Apple Support Options - Apple

Feb 7, 2024 12:25 AM in response to addey_

Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. You will require the AppleID an associated password that was last used to successfully activate the device.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



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Forgot apple id password and phone number connected to it

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