iPhone suddenly not recognised by CarPlay

I have a Honda Jazz Hybrid with CarPlay, and an iPhone 14 with iOS 17.3. CarPlay has worked perfectly for 3 years and three different iPhones. Yesterday, it suddenly stopped. So I restarted my phone, then asked Bluetooth and CarPlay to forget the car and started again. I can get a Bluetooth connection to the actual car for about 2 minutes, but CarPlay doesn't recognise that the phone is connected, and every time I tried to connect the phone the Bluetooth connection drops. Tried a friend's phone and same result, so it seems to be the car. Another thing that I don't fully understand is that in the past, when I've been using CarPlay, there are two wifi options, car-2cc5 and SGITTF. car-2cc5 seems to be essential for CarPlay to work, but it's disappeared from the wifi options.


I've booked the car in for an update to the infotainment system, but I wondered if anyone has had a similar experience, and can also explain what the wifi connections are! When I bought the car it was during Covid, the system was quite new, and nobody was available to explain it to me. I'd really like to know. Hope someone can help!

iPhone 14 Pro

Posted on Feb 7, 2024 8:54 AM

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2 replies

Feb 8, 2024 9:18 AM in response to Suzie118

I'm experiencing the same issue with my 2019 Toyota Avalon Hybrid. The cable is good, so that's not an issue. CarPlay on the iPhone doesn't find the car. I just get the spinning wheel. From the infotainment system I've tried turning off CarPlay, restarting the car and turning CarPlay back on. That intermittently works but the infotainment system displays an instruction to unlock the phone. When I hit cancel or touch the phone the connection is again broken. I'm not sure if this is a car or iPhone software issue. I'll reach out to Apple & Toyota and hope for the best.

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iPhone suddenly not recognised by CarPlay

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