Second Apple ID cannot be created

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Second Apple ID cannot be created

My partner has performed multiple trials to create an additional Apple ID and always failed.

She has a business iPhone with an existing Apple ID and wanted to create and additional Apple ID for a new privately owned iPhone. She has no further Apple IDs so far.

This was done with new private e-mail address. The Application for the new ID was done in the internet on a Microsoft PC according to the instruction of the Apple online support.

At the end when confirming the e-mail address and phone number the process always ended with "Apple ID cannot be created" withtout further details on error or something missing.

In the online Q/A I found similar cases but with no clear solution.

Therefore I'm posting the question here again with the hope for any similar experience and solution.

iPhone SE, iOS 17

Posted on Feb 7, 2024 11:38 PM

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Answer 1

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Limnos

Community+ 2026

Level 10

447,619 points

Feb 8, 2024 7:56 AM in response to razered52

Is the email address used in any other context with Apple? For example, Apple won't let you re-use an email address that has been used as an Apple ID previously, not even if the account has since been deleted.

If you see a 'Could Not Create Apple ID' or 'Could Not Set Up iCloud' message, read this article --> If you see a Could Not Create Apple ID or Could Not Set Up iCloud message - Apple Support

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Answer 2

razered52 Author

Level 1

4 points

Feb 9, 2024 4:42 AM in response to Limnos

Thank you for the recommendations. No, the e-mail address has not been used in context with and apple product before.

other users have experienced the same issue when trying to create an Apple ID on a used but factory reset device.

she applied for the ID on a refurbished computer that was also newly setup.

then she tried it on another computer from her office and that worked, I.e. successful creation of an Apple ID under the desired email address.

so at least the suspect it had to do with the first PC she tried on.

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Second Apple ID cannot be created

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