I cannot create an Apple ID

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Level 1

113 points

I cannot create an Apple ID

I have two iPads Pro in working order. One of them has been factory reset. I am trying to set it up with a new AppleID. All old IDs had been removed (i.e. it is suitable for sale). For personal security reasons I do not want the second iPad to be connected to my main Apple account (because I will travel with it and my main account has access to personal stuff like bank accounts, bitcoin, photos, emails and so on). I just want it to be a dumb machine for playing a few games, and surfing the web.

So I have tried to set up the new ID on the ipad using my real name, date of birth, real phone number but a different user name (i.e. my second email address). The first 3 items are the same as I use on my main Apple account, and the fourth (the email address/user name) has not been used at Apple before.

On the iPad, when I get to the page where I have to enter my phone number and press "continue“ a message pops up saying "Could Not Create Account. Your account cannot be created at this time."

I then went to https://appleid.apple.com/account on my Mac to try and create an account. At the same point, after I have put in my phone number and completed the captcha I get almost the same message: "Your request could not be completed at this time. Your account cannot be created at this time."

If I knew what is blocking the creation of a new Apple Account, maybe I could find a wort-around.

iPad Pro, iPadOS 17

Posted on Jul 24, 2024 7:07 AM

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Answer 1

Top-ranking reply

Tricky57 Author

Level 1

113 points

Jul 24, 2024 7:53 AM in response to Limnos

Hi Limnos, That's very helpful. I called Apple as you suggest.

She asked me to send a photo of the screen where I was blocked. I am guessing that this is some kind of security procedure to make sure I am a real person.

They only had two questions:

1 "Are you using a Gmail email?" Answer no:

2) "What is your email address?"

I gave them the answer to the second question. They asked me to wait a minute. After a minute, they asked me to try again, and everything worked the way it should. Of course I had to verify the code sent by email and the code sent to my phone.

So in conclusion I assume the problem is related to email addresses. They probably have swathes of domains that are considered risky. My email address is not a known domain, so that could be the problem.

I guess the Apple lady just switched it on.

Anyway, it now seems to be solved.

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Answer 2

Jul 24, 2024 7:16 AM in response to Tricky57

Ick. The dreaded "at this time" message. That means Apple doesn't like something you entered, but of course does not say what. Once you correct it, then it will be the right time.

It could be the telephone number creating a problem. While to me it makes sense that you could use a telephone number for multiple accounts, it appears we now live in an era where we are all expected to have our own telephones (I remember we used to share one between 6 people, and even I didn't have my own exclusive one until 3 years ago). Some people have posted here saying telephone numbers have to be unique. I'm not sure if I believe them on that, so I would ask Apple. If you find out then please let me know!

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Answer 3

Jul 24, 2024 9:04 AM in response to Tricky57

Thanks for reporting back!

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I cannot create an Apple ID

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