The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Older MacBook Air (2011) reset and cannot connect to Safari or App Store
Earlier Mac models
Any error messages given?
Anything blocking the Wi-Fi access on your router?
As your MacBook Air can only be upgraded to macOS 10.13, High Sierra, did you try to install another browser by downloading the installer onto an USB stick, using another Mac?
Hi,
Following article could help your issues.
Use macOS Recovery on an Intel-based Mac – Apple Support (AU)
App Store cannot connect
