Updated my iPhone 15 Pro to iOS 17.3.1 and now my touch screen does not work

Same issue with me. I've had the iPhone 15 Pro for a few weeks with no issue. The touch screen stopped working on Saturday AM 2/10 (US time zone). I presume it ran the update overnight. It worked Friday evening 2/9.

I've tried the following but nothing has worked:

• Restarted multiple times using the `Vol up, Vol down, hold power button’ until Apple logo appears

• Connected to Mac laptop via USB-C. Restarted into “Restore” mode. Vol up, Vol down, hold power button until you see the restore logo.
  • Did a full OS restore using iCloud backup.
  • The touchscreen worked for a short period before having the issue again.

• Did another restore without iCloud backup. Basic default install.
  • The touchscreen worked initially but stopped after just a few minutes of setting up the phone.

I also removed my Drop Guys screen protector ($30) which I knew wasn't the issue but is listed as a generic solution everywhere. Of course it didn't work and it ruined my screen protector. Once dust gets on the sticky part, it's basically done.

I can't image it's the phone itself. This feels like a software bug. Not ruling out an actual physical phone issue but strange that multiple people are reporting the issue all of a sudden.

Only workaround that fixed the unresponsive touchscreen was Revive an iPhone, iPad, or Apple TV in Apple Configurator – Apple Support (UK)

Thanks to many posts that shared similar instructions which helped me find this page.

The slide to power off is not an "emergency shut down" it's a normal power off. Instead, you need to try a forced restart. First take off any case. Then:

Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. Restart an unresponsive iPhone - Apple Support

My iPhone 15 Pro keeps restarting every few minutes immediately after installing the 17.3.1 update. This is super frustrating! I tried a phone wipe, force restart, plugging phone into charger, etc. with no luck.

Just happened to me this morning. Many hard restarts later, still no luck. This question is two weeks old and it still hasn't been fixed? This is wild.

Same thing happened to me. Started the update process and after the Apple logo disappeared it came up with a white screen that had something similar to "swipe up to confirm update' The only problem was that it wouldn't let me swipe up.

Trying a forced restart several times which would also not work, it just kept coming back to the white screen.

The only way I could get it to work was by plugging it in to my MacBook and doing a forced restart that way. Even that took two tries as it produced an error message the first time.

All in all a right pain because it's a factory reset, so it then had to download all the apps etc from the iCloud. Not impressed. Im also using an iPhone 15 Pro

[Edited by Moderator]

My apple watch keeps restarting after iphone updated to 17.3.1

I tried to update my iPhone 15 today to 17.3.1. When I clicked on the update icon, it asked me to enter my passcode which I did. The software message stated that I entered the wrong passcode (the same passcode I’ve used for years and with which I’ve never previously had a problem). After entering the same passcode 3 more times, the phone locked. I took it to an Apple Store and the tech recommended that I erase the phone contents or I’d be unable to access the phone again. I did so, signed back in and updated the phone from the cloud. However, I no longer have cellular service and it does not appear possible to reactivate my phone number. Any suggestions? Also, this should be a warning to others intending to download the 17.3.1 update.

Yeah, same here. I thought that maybe devices connected to the phone were causing issues. When I shut down my apple watch and restarted phone, it worked again. It worked for the whole day but problem came back again, so doesn't appear to be related. The issue has been intermittent for me.

I did see a strange message during one of my recent restarts. It's since gone away. "Unable to determine if your iPhone display is a genuine Apple part" About genuine iPhone displays - Apple Support

My phone is new and I haven't replaced the screen. It's odd that I would see a screen warning when the issue is related to the touchscreen.

Best update ever!

Everyone should update immediately.

My phone seems so much snappier.

My issue with 17.3.1 was on my iPhone 15 - not an Apple Watch issue. It’s clearly an Apple software glitch.

UPDATE... After restarting many, many times, the "Unable to determine if your iPhone display is a genuine Apple part" alert was persistent. Prior to that, I only saw it one time and then it went away. Coincidentally, I didn't experience the touch screen issues for over a day, which was the longest I've observed. I don't know if having that message appear and the touch screen issue seeming to get better are related.

I ended up taking it to the Apple store. My phone is only a few weeks old. Given that I had that alert message, they were able to quickly move forward with a screen replacement, which I did. The phone is under warranty so the screen replacement was free. It was all very straight forward and the ultimate diagnosis was a bad screen from a manufacturer defect.

The Apple tech said that if I would have bought my phone from the Apple store, they could have just swapped the phone if that's what I desired b/c it was so new. I got a deal from my mobile carrier when I bought the phone so that wasn't an option. Just an FYI.

So in summary, I don't know if the touch screen freezing error is ultimately related to the 17.3.1. Maybe it is but it does seem like a hardware issue. New screen is working fine and the iOS alert has gone away.

This is happening with my iPad Pro (12") after updating to 17.3.1. I can tap the screen to wake it, but no other taps or touches do anything at all. The pencil works - so I can add notes, but that is it. Please help.

Well this is strange. Turned off my Apple Watch, restarted phone again, and now it's working. Is it possible Apple Watch is the issue?

Same problem, screen issues since latest update 17.3.1