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I'm creating a DVD for a family birthday Using Pinnacle 21 and find that the Quicktime logo displays on every one of my .MOV videos. This ruins the flow of the final product. How can I remove the logo from these files?
Windows, Windows 10
Do you mean that Pinnacle adds that? How odd. What does their Support staff say about that?
Do you mean that Pinnacle adds that? How odd. What does their Support staff say about that?
It isn't actually the Quicktime logo
The image from your screenshot is a known bug, when GPU hardware acceleration is active (Cuda for Nvidia perhaps?) in Pinnacle (not sure about later versions). Set hardware acceleration to None at export time to avoid it (at the cost of encoding time).
Pinnacle, menu Setup﹥Control Panel﹥Export and Preview﹥Hardware Acceleration﹥None
Also see: Pinnacle grey screen explained - YouTube
Unfortunately, Pinnacle was not very helpful. They responded that they do not provide support further back than two releases. (I am using Pinnacle 21.) They suggested that I upgrade to Pinnacle 26.
So I discovered this is not a Pinnacle issue. The image only occurs with the newer iPhone videoclips, the .MOV files from 2019 forward. It appears for 1-2 seconds and then disappears, usually at the end of the clip, but sometimes in the middle. The DVD movie contains older videoclips from 2018 and earlier (taken from the same iPhone) that do not display the image. Here is a screen shot of the image that appears. (It isn't actually the Quicktime logo; I was in error about that.)
Pinnacle grey screen explained - YouTube
They also mention:
Pinnacle, Export﹥Export Settings﹥Advanced﹥Pre-processing﹥Render completely before export (not Automatic!)
Hmmm. You may be onto something. I assumed there was a code embedded in the .MOV file that caused the Quicktime logo to display when the clip was played by a non-Apple device. I just played the file on my computer (outside of the Pinnacle program) using Windows media player, and the logo did not appear. I will contact Pinnacle support next.
Thank you for your response.
Omigosh, you are amazing -- it worked! My GPU hardware acceleration had been set to Cuda (factory setting?), and when I changed it to None, the exported video was perfect. The YouTube explanation was interesting . . .
Thank you for taking the time to help me.
...what did Pinnacle support say about this?
Remove Quicktime logo from .MOV files
