Apple TV unresponsive after a few hours of activating ARC

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Apple TV unresponsive after a few hours of activating ARC

I noticed the Apple TV becoming unresponsive—no status light, Siri can’t connect, black screen, Siri Remote not working. To get the Apple TV going again, I have to unplug the power source and reconnect. I tried updating Apple TV and TV software, but no luck. I’ve restored the Apple TV and erased all content and settings.

I suspected it had something to do with ARC, so I deactivated it. The issue resolved itself; however, I like having my games (Nintendo Switch or PS5) play from my HomePods (original stereo pair). After 8 hours of activating ARC, the Apple TV would power off and become unresponsive once again. I’m not a fan of sound coming from the TV speakers.

I find myself having to unplug the power source every day just to get sound over to the HomePods using ARC. I bought the latest TV 4K + ethernet and Belkin 4K HDMI high speed from the Apple Store.

Apple TV 4K, tvOS 17

Posted on Feb 10, 2024 7:30 PM

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Answer 1

Mar 11, 2024 8:25 PM in response to myk1234

Yep, exact same issue. The replacement part came in faster than I thought, so I didn't have as much triage time as I was anticipating. But, I wasn't able to reproduce in the brief period between when I updated my TV firmware and the replacement of the device. And I haven't reproduced since. So, I'd recommend first updating the firmware on your TV - if symptoms persist, to the Genius Bar.

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Answer 2

Mar 5, 2024 5:58 PM in response to myk1234

Contacted support about this and the rep said they'd never heard of it before and requested I head to the Genius Bar and have the Apple TV 4K restored. Will report back in after I've set it up as new and tried to set this up again (ARC/eARC to stereo HomePod pair.

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Answer 3

Mar 8, 2024 4:29 PM in response to Xirianlight

Tech said they weren't sure what it was, but indicated it was probably my TV. TV4K doesn't have any way to do a full factory restore since it doesn't have a USB-C port, so they're going to replace it in a few days. In the meantime, I updated the firmware on my TV and will continue testing to eliminate that as a potential variable.

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Answer 4

myk1234 Author

Level 1

5 points

Mar 10, 2024 7:06 PM in response to Xirianlight

Thanks for sharing. Were you experiencing the exact same issue?

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Apple TV unresponsive after a few hours of activating ARC

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